Communication, from start to finish
Requiring repairs on your vehicle is stressful, but the process of having repairs completed shouldn’t be. Respectful, professional and fully transparent dialogue from the moment you arrive at our shop, through to completion of your repairs, will manage expectations and set the tone for a seamless customer experience. Throughout the repair process, if you prefer to communicate via text or email, simply indicate your preferred communication method in the ‘Repair Status Update’ quick link and we will be sure to provide a timely update.